LIMITED WARRANTY POLICY

There are no warranties, which extend beyond the description on the face hereof. Industrial Image warrants products to be free of defects in material and workmanship for the specified warranty period of 1 year from date of shipment from Industrial Image. During this period, Industrial Image will at its option, repair or replace this product at no additional charge to the purchaser except as set forth below.

  • Industrial Image, will, at its option, repair or replace products at no additional charge to the purchaser, if the defect is related to the Industrial Image manufactured product, such as Power Supplies, Disk Drives, CPU Boards, Backplanes, Video Cards and other Peripheral Boards.
  • Industrial Image warrants that the product is free from defects in material or workmanship under normal operation.
  • Replacement parts that are furnished at no-charge to the purchaser in completion of this warranty are warranted only for the unexpired time portion of the original warranty. Any repairs or services outside the scope of this limited warranty policy shall be at Industrial Image normal rates with standard terms and conditions applicable.
  • Industrial Image is unable to provide loaner units or advance replacements.
  • Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replacement parts and products become the property of Industrial Image.
  • Industrial Image is not responsible for damages outside of Industrial Image control including, but not limited to, physical damage, modifications to products, or improper packaging and handling.
  • If items have been returned for Warranty service and found not to be defective a nominal service expense will be charged to cover diagnoses, testing, return shipping and other related costs.
  • This limited warranty does not include service to repair damage to product resulting from accident, disaster, misuse, abuse, modification, alteration, or if unauthorized repairs have been attempted.
  • It is the customer's responsibility to back up the contents of their hard drive, including any data you have stored or software you have installed on the hard drive. Industrial Image shall not be responsible for i) any loss of data due to storage media failure, ii) for any software programs, data or other information stored or used on any media or part of any product returned to Industrial Image for warranty and non-warranty servicing. If during servicing the contents of the hard disk or any other data storage media are altered, deleted, modified or lost, Industrial Image will not be held responsible. It is solely the customers/purchasers responsibility to back up any software programs, data, or information stored on any storage media or any part of a Product returned for servicing.
  • Limited warranty service may be obtained by returning the product during warranty period to Industrial Image Corporation along with proof of purchase and a Returned Material Authorization (RMA) number. The RMA number is obtained in advance from Industrial Image and is valid for 30 days. The RMA number should be clearly marked on the exterior of the shipping container or equivalent.
  • The customer or Purchaser prepays all inbound freight charges for both Warranty and Non-Warranty repairs. Industrial Image is not responsible for damage during shipment. It is recommended that you either insure the product or assume full liability for loss or damage during transit.
  • Industrial Image will cover the return freight via ground/surface service only to the original ship to address for warranty repairs within North America. If you require overnight, expedited or overseas shipments, this service will be extra and at the purchaser's expense. You may pay freight by issuing a purchase order, credit card or wire transfer. Return freight can also be covered by offering your own carrier account number (freight collect) with your specified services.

In no event will Industrial Image be liable for any damages, including lost profits, lost business, lost savings, downtime, or delay, labor, repair or material cost, injury to person, property, or other incidental or consequential damages arising out of use of or inability to use such product, even if Industrial Image has been advised of the possibility of such damages or losses, or for any claim by any other party. The above warranty is the only warranty authorized by Industrial Image and is in lieu of any implied warranties, including implied warranty of merchantability and fitness for a particular purpose. Industrial Image reserves the right to waive its warranty policy if the customer fails to pay invoice in full and/or on a timely basis as set out on the face of the invoice. How to Return Products for Servicing: To return products, you must obtain a valid RMA number. RMA numbers can be obtained by calling 770-205-6636 or email us at support@industrialimage.net.